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Call Center Interview Questions and Answers

CallCenterRepresentative Call center interview questions and answers usually aren’t too complicated, but rehearsing in advance will still be beneficial.  Call center positions can be excellent job opportunities for college students and those interested in the customer service industry alike. If you’re about to interview for a call center position, you may want to brush up on a few likely questions beforehand.

How Would You Handle a Problem With a Co-worker?

Call centers, just as other customer service divisions, want to maintain departments that are free of drama or personal issues. Call center interview questions and answers will attempt to determine whether you are a team player. They want to ensure that you can handle internal problems with ease and without causing issues for a manager. If you are asked this question, you should first preface it by saying that you very rarely have any issues with co-workers. Go on to give an example of a time when you did have an issue but were able to resolve it on your own through honest communication.

How Would You Handle an Angry Caller?

Customer service workers often have to deal with irate callers, and it often has nothing to do with anything the customer service professional did. When handling an angry caller, you should identify their problem and discover ways to resolve it. You should not suggest elevating the call to a manager, as this will sound like you cannot deal with the problem on your own. You should also emphasize the fact that you would be patient with the caller and would work with them until they were satisfied. This is one of the most common call center interview questions and answers, so you should definitely practice your answer.

Have You Ever Had Difficulty With a Manager?

Customer service interview questions and answers are usually fairly predictable, and this one is no exception. You should usually emphasize the positive relationships that you have had with managers rather than considering any potential negative experiences. You can also mention specific aspects of your previous managers that made them easy to deal with even under high pressure situations.


What Do You Enjoy About Working in a Call Center?

The best answers to interview questions are honest answers. There are many wonderful aspects about working in a call center: helping people, working with other staff members, a fast pace of work and the ability to control your own performance. You can pick out a few of these positive aspects of call center work and use them as your examples. Managers simply want to know that you’ll be satisfied with your position and that it’s something you’re truly interested in.  Practicing call center interview questions and answers will prepare you for this challenging career.


Additional Resources:

What are Call Center Jobs – Source:

Call Center Interview Answers – Source:

Interview Questions for Call Center – Source:

Call Center Interview Questions and Answers – Source:


What to Expect on a Second Interview

Image of Second Interview 

Not sure what to expect on a second interview?  Read this article and get a head start on what you need to know to get ahead and perform well on the interview.  In recent times, it was not unheard of to receive a job offer at the end of a first interview. However, with the increased competition for a decreasing number of available jobs, this has changed. Studies have shown that a job offer during or after a first interview is becoming increasingly rare. However, over 60% of second interviews lead to a job offer. If you are called for a follow-up or second interview, that is a great sign that the employer is very interested in hiring you. So, what should you expect from this interview?



Sample Second Interview Questions

A second interview will be very similar to the first interview. Make sure you dress professionally, just as you did for the previous interview. You’ll be asked a lot of the same questions that you answered in the first interview. However, you may be asked to be more in-depth with your answers. You’ll also be introduced to other members of the hiring team. Your prospective supervisor may also wish to meet you and introduce you to members of the team you’ll be working with to see if you are a good fit personality-wise.


How to Conduct Yourself on a Second Interview

As with the first interview, remember to keep things professional and be yourself during the second interview. Answer questions as truthfully as possible. When asked questions about your previous job, be honest without being negative. Let the employer know that you would like to work for them, but don’t go overboard with enthusiasm as this can overwhelm the employer.


What do Second Interviews Mean

Don’t be discouraged if you aren’t extended a job offer during the second interview. Most employers use this time to re-interview a handful of the best candidates and will follow up with an offer once all the interviews are complete. As with the first interview, be sure to follow up with a second interview thank you letter letting the employer know that you appreciate their time and interest. This makes a great impression and can sometimes mean the difference between landing the job and being passed up for another individual. can connect you with an interview coach or provide  you with interviewing material to assist you with your interview.  If you have been called for a second interview with an employer and would like help brushing up on your interview skills, or would like some second interview tips from a professional, contact us today at (978) 921-5600 or email us at and let us help you land the right job for you!


How to Improve Your Interview Skills



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How you conduct yourself on an interview, including what interview skills you utilize on the interview, is usually a prospective employer’s first chance to interact with you on a personal, face to face level.  If you look great on paper but bomb the interview, you’ve lost the job. There are no second chances to make a first impression. You have to put your best foot forward and make an impact on the hiring official if you want to land the job. There are several things you can do to improve your interview skills and help you get the job you want. We’ve compiled a list of the best, most effective tips to help you snag the job of your dreams!


Interview Strategies

* Practice makes perfect. Find a friend or interview coach that can help you practice your answers to a list of interview questions that might be asked at an interview. Compiling your answers in advance and then practicing in a mock interview setting can help take the edge off your nervousness and put you more at ease in a real interview.

* Head to the library. With today’s technology and the proliferation of personal computers and smart phones with Internet access, the wealth of information at the library is often overlooked. Your local library is an invaluable source of materials that can help you improve your interview skills, and you can get a library card at no charge from most libraries if you’d like to use the materials at home. From books to CDs and DVDs, you can find information on every aspect of the job seeking process, from applying to interviewing and even following up after the interview.

* Attend job fairs. Take plenty of copies of your resume and mix and mingle with prospective employers. These impromptu, on-the-spot interviews will give you lots of practice and make you less nervous at a formal interview later. The best way to conquer fear or feelings of being uncomfortable is to confront the obstacle and desensitize yourself. This is a quick and easy way to do that and improve your interview skills at the same time, at no cost to you.

* Another way to practice interview techniques is to seek the services of a local, not-for-profit of government-run employment agency. These organizations offer a full range of services for the job seeker at no cost to you. These services include resume preparation and assistance with job interview skills. A job counselor can help you practice your interview skills, or you may have the option to join a group of other job seekers that helps you improve by offering interview role playing.

The best way to improve your job interview skills and learn about new interview techniques is to enlist the help of a professional Job Coach. At, we can connect you to a professional Job Interview Coach that can assist you with preparing for interview questions. From the process of finding suitable jobs, to creating or improving your resume, practicing for the interview and following up when it’s all over, we can help!  Create a free Job Seeker account and contact us today to see what we can do for you!  Remember effective interview skills are learned and with some training your interview skills can develop into exceptional interviewing skills.


Additional Resources

Interview Preparation

Common Interview Questions Employers Ask

Common Interview Questions and Answers



Appropriate Job Interview Attire

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When job seekers search online for job interview tips, a common search query is information on job interview attire. This sounds like it should be common sense, but many people just don’t know what they should wear to an interview. This information used to be covered in high school business classes, but if students don’t take these classes or the teacher doesn’t touch on the information, interviewees may not know what to wear. We’ve put together a quick primer to help you choose the perfect clothing to help you make a great impression at your interview.

How to Select Proper Job Interview Attire

What is the dress code for employees? What is the proper job interview attire candidates should wear on an interview?   If it is a professional office, such as a brokerage firm, bank or corporate office, the dress code may require a suit and tie for men, and skirts or dresses for women. If the company observes a more-relaxed dress code, such as jeans and t-shirts, it is best to “over-dress” for the interview. Unless an interviewer specifically instructs you to wear jeans to an interview, never wear jeans. Always opt instead for a nice pair of Dockers or khaki pants, with nice shoes.

The color of your clothing is also very important. When choosing a suit, slacks or skirt, black is always best. Other dark colors, such as charcoal or very dark navy, may also suffice. These colors are very conservative and are considered to be more professional in appearance.

Additional job interview tips also include wearing conservative makeup, perfume and cologne. A natural, neutral makeup look is best for an interview. Makeup is a way to express yourself, but save your creativity for later. Likewise, a tiny bit of perfume for the ladies or cologne for the men goes a long way. Keep it light so you don’t overwhelm the interviewer.


Job Interview Attire Dos and Don’ts

Interview Don’ts

There are definite “dont’s” when dressing for an interview. Skip the running shoes and track pants. Skip uncomfortable clothing or clothes that need constant adjustments. Wear something that is comfortable without being sloppy.  Don’t wear jeans, wear sunglasses over your head, never wear in style ripped clothing. Never chew gum or such on candy during an interview.

Interview Do’s

Your interview may be your only chance to make an impression on a prospective employer. To get the job, you must make a good impression. Choose job interview attire that allows you to present yourself to the interviewer in a professional manner.  Casual Interview Dress:  Tailored pants or slacks and a button down shirt;  Professional Job Interview Attire:  Wear a dark colored suit.  Carry an attractive folder.


Female Job Interview Attire

Keep in mind that you want to portray that you are a professional and should always dress to convey this during an interview.   Regardless of the position you should always look neat for the interview.   Remember remember this rule ….it is always better to be over dressed for an interview than under dressed.

  • Two piece business suit, dark blue or gray
  • Coordinated blouse
  • Conservative closed toe shoes – color should match suit
  • Well groomed fingernails
  • Attractive hairstyle
  • Minimal jewelry
  • Sheer hosiery
  • Light or no perfume
  • Attractive briefcase or folder



Male Job Interview Attire

  • Solid color, dark grey or dark blue suit
  • White dress shirt
  • Plain colored, conservative dark blue tie
  • Well groomed nails
  • Well groomed hair
  • Polished shoes, dark colored- black
  • Socks, black colored – over the calf
  • Professional briefcase or folder



For additional information on  Job Interview Tips and Job Interview Attire visit or call 978-921-5600.


Job Interview Coaching Services

Job Interview Coaching Services


Job interview coaching and training can be a valuable and often overlooked resource for job candidates.  In many cases, the most difficult part of the job search process can be the interview. Just the thought of an interview stresses most people out. The pressure to answer all the questions correctly in the manner the interviewer is looking for is difficult to deal with. A job and a paycheck are the prizes at stake, and competition is tough in today’s job market. Many people will stay in a job they hate just to avoid dealing with the job interview process, because they don’t have the job interview skills they need to find another job.  That’s where job interview coaching and training comes in. The best way to overcome this obstacle is to seek the services of an organization that offers professional job interview coaching and training for job seekers.


Why Should I Invest in Interview Coaching

Even the most seasoned and skilled job seeker can benefit from assistance with job interview skills training, job interview coaching,  and resume proofreading services. Job interview techniques and questions asked by prospective employers change all the time. And even more important than anticipating questions is your ability to relax and be at-ease during an interview. A trainer can help you stay calm and be able to think quickly during an interview. This will help you avoid lengthy, awkward pauses. Your job interviews will be less stressful for you, and you’ll be more likely to land the job you want.


How Much of My Time Will Be Required

Many job interview coaches can help you with just one session, usually lasting an hour or less. While most of these services used to be face-to-face, a lot of coaches can help you over the Internet or via teleconferencing means, such as Skype or Internet messaging programs.  An hour or two of your time is well spent when you land a higher-paying job, or a job that you will enjoy and look forward to going to every day.  Candidates are encouraged to prepare their interview questions for coaches.



The cost of  interview coaching is the biggest deterrent for job seekers. Many individuals think they can’t afford hiring a professional to help them. However, this could not be farther from the truth. The benefits of a new job and a bigger paycheck far outweigh the cost of job interview coaching. And some organizations offer these services free to job seekers, and only assess fees to employers who recruit through them. The best way to determine costs is to contact professionals who offer these services and inquire about what they provide and how much they charge. You may be surprised at what you find.


Invest in  Interview Training

If you are currently looking for a new job, or would like to start the process, you may want a professional to help you improve your job interview skills.  Contact us today (978) 921-5600 to see how we can assist  you with job interview coaching, and job interview training and other services, and make your career what you want it to be.

Valuable Resource:

The Interview Coach, Carol Martin

Whether your looking for one on one training or prefer the self training program with a combination of training materials to include books and audio files, Carol Martin will guide you thru  job interview coaching services.   After this training job candidates will have increased confidence in their ability in acing the job interview.

Types of Interviews: Phone Interview Questions

Phone Interivew Questions

Phone interview questions fall under several different categories, ranging from simple interview questions that a job prospect can answer from the top of their head, to more complex scenarios that take some thought to answer. Many different interview questions can be asked during a phone interview. It’s always a good idea to seek the services of a job counseling center, agency or to invest in some interview coaching material that assists job seekers with interview skills and finding employment. Most of these agencies provide their services for an affordable fee or at no charge at all, and a session or two with them can help you immensely when you go for a job interview. No matter what telephone interview questions an interviewer asks you, always remember to answer truthfully and thoroughly. Keep a positive attitude, take your time with each of the phone interview questions and relax.

Personal Questions: Interviewers want to know about you as a person. They’ll begin the phone interview questions and answers portion of the interview by asking you a little bit about yourself. This not only gives them some insight into who you are, but also helps break the ice and help all involved parties to relax. Expect questions about your employment history, your educational background, and your career goals. You may also be asked about your volunteer activities and professional memberships.

Job-Related Questions: Interviewers want to know what type of experience you have on the job. You will be asked some phone interview questions about your duties at other jobs systems and software that you have experience with. This helps the employer get an idea about what kind of training will be necessary to get you up to speed once you begin the job if you are hired. It also obviously tells them if you are qualified for the position.

Strengths and Weaknesses: A common set of phone interview questions that is asked by prospective employers is what you perceive to be your strengths and weaknesses. Everyone likes to discuss their strengths, but most applicants have a hard time coming up with weaknesses to share. Everyone has something that they need to work on however, so spend some time thinking on this question before you interview.  Remember that a weakness should be something positive that you could improve upon.

Job-Related Scenarios: Many employers will come up with some job-related scenarios and ask “What Would You Do?” For example, if you are applying for a job as a teacher, you may be asked what teaching techniques you would use with a student that is having difficulty grasping a concept in the classroom. A truck driver might be asked what they would do in a certain traffic situation. Don’t stress over these phone interview questions – just answer as thoroughly and honestly as possible.


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