What Are Call Center Jobs and Do They Require Experienced Employees?

Call center jobs are an excellent job option for those who are interested in working with the public. A call center is typically considered a business that makes and/or accepts telephone calls from customers; however, there are a number of other employment options available through a call center service. Positions may include call center management, sales or telemarketing, online call center jobs, verification of businesses or customer information, technical support (which is an excellent option for someone with an IT background), or customer service, which may include answering customer questions or handling customer complaints.

The skills required for call center jobs vary depending on the type of position you hold. However, the basic qualifications include the ability to use a computer, operate a telephone and have an understanding of what your specific job duties entail. It is also beneficial to have previous experience with customer service and/or working in a fast paced environment. Depending on the type of call center work you are doing, you will be required to understand incoming and/or outgoing calls and possibly speaking with more than one customer or management personnel at the same time.

One of the benefits of working in a call center service is the option to work from home. Many call center jobs are outsourced to people who want to work in this industry, but prefer to work from their home and be employed in home-based call center jobs. Although there isn’t typically a requirement for previous experience working from home, you are required to have a pleasant phone voice, clear enunciation, proper pronunciations and a calm and patient manner. In addition, some companies may require call center management experience for work-from-home positions.
Working a call center job, whether it be from home or outside the home, means you’ll be considered as a customer service representative. You will learn a range of skills, such as sales, customer support, technical experience, billing and how to handle customer complaints. There are hundreds of options as to the type of business you could work with and, in most situations, there is the opportunity to move up into a higher paying position. For example, if you work in a large call center, you may be able to move up to a trainer position or a floor supervisor.Call center jobs are legitimate work opportunities that allow you to learn new skills while working. There are a number of ways to find this type of job and the requirements are typically basic skills. The pay for working in call center jobs varies greatly depending on the company you work for, what your position is with the company and if you choose to work from home or in a call center. More information can be found on call center jobs by referring to the additional resources section below.

Additional Resources

Inbound Call Center Jobs – About.com

Outbound Call Center Jobs – About.com